Privacy Policy

Override Agency, a brand of Override Tech LLC ("Override," "we," "us," or "our"), operates websites, landing pages, and digital marketing campaigns designed to connect consumers seeking insurance products with licensed insurance agents and carriers. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with our websites, forms, SMS/email communications, or any other services we provide (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

Personal Information You Provide

When you fill out a form, request a quote, apply to become an agent, or otherwise interact with our Services, we may collect:

Full name
Email address
Phone number (including mobile)
Mailing address, city, state, and ZIP code
Date of birth
Insurance-related information (e.g., coverage type sought, current carrier, household size, income range)
Any other information you voluntarily submit through our forms

Information Collected Automatically

When you visit our websites, we automatically collect certain technical and usage data, including:

IP address and approximate geolocation
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Click activity and form interaction data
Cookies, pixels, and similar tracking technologies (see Section 6)

Information from Third Parties

We may receive information about you from advertising platforms, data partners, analytics providers, or publicly available sources to supplement the data you provide and improve lead quality.

2. How We Use Your Information

We use the information we collect for the following purposes:

Lead generation and matching: To connect consumers with licensed insurance agents and carriers who can provide relevant quotes and coverage options.
Communication: To contact you by phone, email, or SMS regarding insurance products, quotes, and related services.
Agent services: To process agent applications, manage agent accounts, and deliver leads to participating agents.
Service improvement: To analyze usage patterns, optimize our websites and campaigns, and improve lead quality.
Compliance: To comply with applicable laws, regulations, and industry standards, including those governing insurance marketing and telemarketing.
Fraud prevention: To detect and prevent fraudulent or unauthorized activity.
Marketing: To send promotional communications about our services, subject to your consent preferences.

3. SMS and Email Marketing Consent

SMS/Text Messages

By providing your mobile phone number and checking the consent box on any of our forms, you expressly consent to receive autodialed and/or pre-recorded SMS/text messages from Override Agency and its marketing partners regarding insurance products and services. Message frequency varies. Message and data rates may apply.

Your consent is not a condition of purchase. You may opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive a single confirmation message. For help, reply HELP or contact us at the information provided in Section 10.

Email Communications

By submitting your email address through our forms, you consent to receive marketing emails from Override Agency and our partners related to insurance products, industry news, and special offers. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.

Phone Calls

By submitting your phone number, you consent to receive calls, including those made using an automatic telephone dialing system or prerecorded voice, from Override Agency and the licensed insurance agents or carriers to whom your information is provided. You may revoke this consent at any time by contacting us.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

Licensed insurance agents and carriers: Your information is shared with one or more licensed agents or insurance carriers who may contact you about relevant insurance products. This is the core function of our Services.
Service providers: We work with third-party vendors for hosting, analytics, CRM, email delivery, SMS delivery, payment processing, and other operational needs. These providers are contractually obligated to protect your data.
Advertising and analytics partners: We share data with platforms such as Google, Meta, and other advertising networks to measure campaign performance and deliver targeted advertising.
Legal and compliance: We may disclose information when required by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to unrelated third parties for their own marketing purposes unrelated to insurance products and services. When we share lead information with agents and carriers, it is for the purpose of providing the insurance-related services you requested.

5. TCPA and Telemarketing Compliance

Override Agency is committed to compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable federal and state telemarketing regulations. We obtain proper consent before initiating any autodialed calls, pre-recorded messages, or text messages.

Our agents and partners are contractually required to honor do-not-call requests, maintain internal do-not-call lists, and comply with all applicable telemarketing rules when contacting leads received through our platform.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

Remember your preferences and form entries
Analyze website traffic and user behavior
Measure the effectiveness of our advertising campaigns
Deliver targeted advertisements across platforms
Prevent fraud and ensure security

Types of cookies we use:

Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand how visitors interact with our websites (e.g., Google Analytics).
Advertising cookies: Used to track ad performance and serve relevant ads (e.g., Meta Pixel, Google Ads).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our websites.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Active lead data is retained for up to 24 months from the date of collection, unless you request earlier deletion.
Agent account data is retained for the duration of the business relationship and for a reasonable period afterward for compliance and record-keeping.
Consent records (e.g., TCPA consent timestamps, opt-in logs) are retained for a minimum of 5 years to support compliance obligations.
Anonymized or aggregated data may be retained indefinitely for analytics and reporting purposes.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Opt-out of marketing: Unsubscribe from email marketing or text STOP to opt out of SMS messages at any time.
Do not sell: If applicable under your state's privacy laws (e.g., CCPA/CPRA), you may request that we do not sell or share your personal information.
Withdraw consent: You may withdraw any consent you have previously provided at any time.

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to verified requests within the timeframes required by applicable law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, secure hosting environments, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a concern, please contact us:

Override Agency

Override Tech LLC

Email: [email protected]

Website: overrideagency.com

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

12. Third-Party Links

Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.